Cancellation & Refund Policy

Taskopus facilitates connections between Customers and Workers. Cancellations and refunds are handled according to the guidelines below, with the goal of being fair to both parties.

We encourage open communication between Customers and Workers to resolve issues before requesting cancellations or refunds through the platform.

Customers may cancel a booked task under the following conditions:

• More than 24 hours before scheduled time: Full refund of any prepaid amount
• 12–24 hours before scheduled time: Partial refund (up to 50% may be retained as cancellation fee)
• Less than 12 hours before scheduled time: No refund; Worker may have already prepared or traveled
• After the task has started: No refund unless there's a valid dispute (see Disputes section)

When a Worker cancels an accepted task:

• Before the scheduled time: Customer receives a full refund and may be offered priority rebooking
• No-show without notice: Customer receives a full refund; Worker may face account penalties
• Emergency cancellations: Workers should notify Customers as soon as possible; refunds will be processed based on circumstances

Repeated cancellations by Workers may result in reduced visibility or account suspension.

Worker No-Show: If the Worker fails to arrive at the agreed time and location without prior notice, the Customer is entitled to a full refund.

Customer Not Present: If the Customer is not available at the agreed time and location without prior notice, the Worker may be entitled to a waiting fee or partial payment for their time.

Refunds may be granted in the following situations:

• The task was cancelled within the eligible cancellation window
• The Worker did not show up and did not communicate
• The service provided was significantly different from what was agreed upon
• There was a safety issue or violation of platform policies
• Technical issues on the platform prevented the task from being completed
• Duplicate or accidental payments were made

Refunds are generally not available in these scenarios:

• The task was completed as agreed, regardless of satisfaction (quality disputes have a separate process)
• Cancellation was made after the allowed cancellation window
• The Customer was not present and did not notify the Worker in advance
• Issues arising from factors outside the Worker's control (weather, traffic, etc.)
• Change of mind after the service has been rendered
• Violation of platform terms by the Customer

Once a refund is approved:

• Credit/Debit Cards: 5–10 business days, depending on your bank
• UPI/Wallet: 1–3 business days
• Net Banking: 5–7 business days
• Platform Credits: Instant (if you choose credit instead of cash refund)

Please note that refund processing times depend on your payment provider and may vary.

To request a cancellation or refund:

• In-App: Go to "My Tasks" → select the task → tap "Cancel" or "Request Refund"
• Contact Support: Reach out through our Contact page with your booking details
• Include: Task ID, reason for cancellation/refund, and any supporting information

Our support team will review your request and respond within 24–48 hours.