Shipping & Service Delivery Policy

Taskopus is a service marketplace, not a shipping or e-commerce platform. The vast majority of tasks involve:

• In-Person Services: Cleaning, repairs, moving help, pet care, gardening, etc.
• Online Services: Virtual assistance, data entry, tutoring, design work, etc.

No physical products are shipped through our platform. Service delivery depends on the agreement between the Customer and Worker.

Some tasks may involve physical items, such as:

• Tools or materials needed for a repair or handyman task
• Keys for property access
• Documents for delivery or pickup
• Groceries or items for errand-type tasks

In these cases, the Customer and Worker should agree on logistics before the task begins. Taskopus is not responsible for the handling, shipping, or condition of physical items.

Services are scheduled at times agreed upon by both Customer and Worker. Delivery timelines depend on several factors:

• Scheduling: Tasks are completed at the mutually agreed date and time
• Duration: Service length varies based on the task type and scope
• Confirmation: Both parties should confirm details before the scheduled time

We recommend communicating clearly about expectations, arrival times, and any special requirements.

Taskopus operates in select cities and regions. Service availability depends on:

• Active Workers in your area
• The type of task requested
• Geographic limitations for in-person services

For online chores, location is generally not a limiting factor. For in-person chores, you'll see available Workers based on your specified location.

Sometimes delays or rescheduling may be necessary due to:

• Traffic, weather, or other unforeseen circumstances
• Emergency situations affecting either party
• Changes in Customer requirements
• Worker availability issues

We encourage both parties to communicate promptly if delays occur. Most issues can be resolved through mutual understanding and rescheduling.

For details on how delays affect refunds, please refer to our Cancellation & Refund Policy.

When chores involve physical items or property:

• Customer Responsibility: Secure valuables and provide clear instructions for item handling
• Worker Responsibility: Handle items with care and report any issues immediately
• Disputes: If damage or loss occurs, document the issue and contact support

Taskopus facilitates communication and dispute resolution but is not liable for damage or loss caused during service delivery. We strongly recommend clear communication and, for high-value items, appropriate insurance coverage.